tWelcome to alkeBULAN LLC. By accessing or using our website and services, you agree to comply with the terms and conditions outlined below. Please review these terms carefully, as they establish your rights and obligations when engaging with our services. If you disagree with any part of these terms, you may not access our website or services.

General Information

Legal Name: alkeBULAN LLC
Business Address: GD-097-9227 New Legon Road
Jurisdictions: Ghana and the United States of America
Offerings: Ready-to-wear collections, bespoke items, and rentals.

Eligibility and Age Requirement

By using our site, you confirm that you are of legal age in your jurisdiction to enter a binding contract, or you have obtained parental or guardian consent.

Product Information and Availability

Products offered by alkeBULAN LLC include unique, ready-to-wear items, custom-made (bespoke) pieces, and rentals. Product availability and specifications may be subject to change without notice. While we strive to accurately display colors and details, actual colors may vary due to display settings.

Pricing and Payment

AlkeBULAN LLC reserves the right to modify pricing without notice. We accept various payment methods, including credit cards, debit cards, and third-party payment processors. By submitting payment information, you confirm that you are authorized to use the designated payment method.

Order Process

Upon placing an order, you will receive an order confirmation email. Please note that receiving this email does not constitute acceptance of your order. We reserve the right to decline orders, limit quantities, or cancel an order for any reason, including potential risks related to payment, shipping restrictions, or availability.

Custom Orders (Bespoke) and Rentals

Custom orders are crafted to your specifications and are therefore non-refundable once production begins. For rental services, customers agree to return items in their original condition, as specified in the rental agreement. Damages or alterations to rented items may incur additional fees.

Shipping Policy

• Domestic Shipping: Delivery times vary based on location. Customers are responsible for delivery costs for all orders, returns, and exchanges.
• International Shipping: alkeBULAN LLC does not cover import duties or taxes for international orders. Customers are responsible for these charges based on the tax laws of their country.
• Order Cancellations: Orders may be canceled within 24 hours of placement for a full refund. Cancellations requested after 24 hours may incur a restocking fee, depending on order progress.

Return and Refund Policy

• Ready-to-Wear: Items in original, unused condition with tags attached may be returned for store credit or exchange within seven days of delivery. Customers are responsible for return shipping costs, and alkeBULAN LLC does not provide return labels.
• Faulty Items: Items damaged upon delivery must be reported within 24 hours with video evidence for a full refund or exchange.
• Final Sale: All sale and bespoke items are final and are not eligible for return, exchange, or refund.

Intellectual Property

All content on our website, including designs, graphics, and trademarks, are the property of alkeBULAN LLC and may not be copied, reproduced, or distributed without our written consent.

Limitation of Liability

To the maximum extent permitted by law, alkeBULAN LLC is not liable for any indirect, incidental, or consequential damages resulting from your use of our website or products. We do not guarantee uninterrupted or error-free access to our website.

Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our site. By using our site, you consent to the practices outlined in the Privacy Policy.

Governing Law

These terms and conditions are governed by the laws of Ghana and the United States. Disputes will be subject to the exclusive jurisdiction of the courts in these jurisdictions.

Changes to Terms and Conditions

alkeBULAN LLC reserves the right to update or modify these terms at any time. Changes take effect immediately upon posting on our website. We encourage you to review these terms regularly to stay informed.

For any questions regarding these Terms and Conditions, please contact us at support@theakebulan.com.