Frequently Asked Questions

Questions:

1. What are your return policies?

Orders may be returned or exchanged with the label provided within 10 days of reception subject to conditions. Product(s) must be returned in the original packaging, accompanied by any accessories and documents provided. Any damaged, used, incomplete or soiled product(s) cannot be returned or exchanged. With a receipt and all original documents provided, you can return any item to exchange with another of similar price or receive store credit for the purchase price of the item(s). No refunds will be provided.

2. What happens when I want to cancel my order?

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

3. How do I return a product?

To initiate a return, please email us at support@thealkebulan.com | alkebulanprints@gmail.com.  We require a receipt or proof of purchase to accompany your return.

 

All returned merchandise should be sent to us at 7608 Elioak Terrace, Gaithersburg, undefined, 20879.

4. Is returning a product or item free?

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

5. What happens after returning a product?

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

6. How do I get my money back?

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

7. How do I get my product after purchase?

We ship both domestically and selected international destination. Shipping depends on your location. If you live in Maryland, you will get your order faster than if you live in Alaska. The FedEx site quotes, but does not guarantee, 1-5 days for United States between shipping Monday to Saturday from 9 am to 8 pm. International shipping is longer.

 

Personal (custom) orders take 8-12 weeks to create and deliver because they are made-to-order.

For more information regarding international shipping, click here

8. How long does it take to process and deliver my purchase?

Please allow 1-3 days for your order to be processed for shipping. We make every effort to fulfil orders as quickly as possible. Please understand that this is a small business, working with human hands and brains. We are not perfect.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

General Note - If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.